Returns & Refunds
We want you to love your Zentivo product. If it’s not the right fit, no stress — we offer 30‑day returns with no questions asked.
30‑Day Returns
You may return your order within 30 days of delivery for a refund, no questions asked.
To be eligible:
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Items must be unused and in original condition
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Original packaging should be included
If something isn’t right, we’ll make it right.
Refunds
Once we receive and inspect your return:
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Your refund will be issued to your original payment method
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Refunds are typically processed within 5–10 business days
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Shipping fees (if applicable) are non‑refundable
Defective or Damaged Items
If your item arrives damaged or defective, please contact us right away.
We’ll offer a replacement or full refund, including shipping, at no cost to you.
How to Start a Return
To begin a return, simply contact us at:
Please include:
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Your order number
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A brief message letting us know you’d like to return your item
We’ll take it from there.
A Few Notes
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Returns must be initiated within 30 days of delivery
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Items showing signs of use or damage not caused during shipping may not be eligible
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We reserve the right to refuse returns that don’t meet these conditions
Questions?
If you have any questions about returns or refunds, our team is happy to help.